Schedule A: Product Schedule

Continuity Services

This document is accepted electronically as part of the ROCKAXIOM onboarding process. By accepting this agreement through the onboarding portal, you confirm that you have read, understood, and agreed to the terms set out below.

1. Purpose

This Product Schedule (Schedule A) defines the features, service scope, and commercial structure of the ROCKAXIOM continuity service tiers.

The services described in this Schedule form part of the ROCKAXIOM Master Services Agreement (MSA) and are supported by the Service Level Agreement (SLA) and Shared Responsibility Schedule.

Unless otherwise stated, all service features apply per protected system. A protected system may be either a workstation or a server.

Note: This Schedule should be read in conjunction with the MSA, SLA, and Shared Responsibility Schedule. In the event of any inconsistency, the order of precedence set out in Clause 1 of the MSA applies.

2. Supported Systems

ROCKAXIOM services support the following environments:

• Windows 10 Professional
• Windows 11 Professional
• Windows Server (supported versions)
• Microsoft SQL Server environments used by hospitality POS platforms

Where SQL backup protection is provided, this applies to Microsoft SQL Server databases supported by the backup platform vendor. Compatibility with specific database versions should be confirmed at the time of onboarding.

Note: Systems must meet the supported environment requirements defined by the backup platform vendor. Unsupported operating systems may not be protected under the Services. The Customer is responsible for maintaining supported and patched operating environments.

3. Service Plans

ROCKAXIOM continuity services are available in the following tiers:

• ROCKAXIOM Core — Essential continuity protection for smaller hospitality venues.
• ROCKAXIOM Enhanced — Expanded monitoring and recovery support for most hospitality venues.
• ROCKAXIOM Continuity+ — High availability continuity with local virtualisation capabilities.

The applicable service tier is specified in the Customer's Order Form or Quote.

Feature Comparison

† Unlimited restoration requests subject to reasonable fair use. ROCKAXIOM reserves the right to review excessive restoration requests that materially exceed normal operational usage. All pricing is exclusive of GST.

Note: Unused recovery labour under ROCKAXIOM Enhanced does not roll over between billing periods.

4. ROCKAXIOM Core

ROCKAXIOM Core provides essential continuity protection suitable for smaller hospitality venues or where budget is a primary consideration.

4.1 Backup Protection

4.2 Infrastructure

• Cloud-based backup storage
• Encryption of backup data in transit and at rest

4.3 Monitoring

• Backup job monitoring
• Backup failure alerting
• Investigation of backup failures where detected

Note: Monitoring under ROCKAXIOM Core is limited to backup activity only. System performance, hardware health, and network monitoring remain the Customer's responsibility.

4.4 Recovery Assistance

Business hours restoration assistance is included. Restoration services are performed on a commercially reasonable efforts basis.

4.5 Optional Add-ons

5. ROCKAXIOM Enhanced

ROCKAXIOM Enhanced provides expanded monitoring and recovery support suitable for most hospitality venues where operational continuity is a key priority.

5.1 Backup Protection

5.2 Monitoring

• Backup job monitoring
• Backup failure alerting
• Investigation of backup failures
• Weekly restore verification

5.3 Recovery Assistance

Priority business hours recovery support is included.

• 1 hour per month of recovery labour included

Note: Unused recovery labour does not roll over between billing periods. Additional recovery labour is available and will be quoted on request.

5.4 Optional Add-ons

6. ROCKAXIOM Continuity+

ROCKAXIOM Continuity+ provides high availability continuity capabilities including local virtualisation, suitable for venues where minimising downtime is critical.

6.1 Backup Protection

6.2 Infrastructure

• Cloud backup storage
• Local virtual images via Disaster Recovery appliance
• Disaster Recovery appliance included as standard

6.3 Monitoring

• Backup job monitoring
• Weekly restore verification
• Disaster recovery readiness monitoring

6.4 Disaster Recovery

• Quarterly disaster recovery simulation testing
• Virtualisation support during continuity events
• Unlimited restoration requests subject to reasonable fair use. ROCKAXIOM reserves the right to review excessive restoration requests that materially exceed normal operational usage.

6.5 Emergency Support

One after-hours emergency recovery incident per year is included under ROCKAXIOM Continuity+.

Note: After-hours emergency incidents beyond the one included annually are available and will be quoted on request.

6.6 Minimum Term

ROCKAXIOM Continuity+ requires a 24-month minimum service term. Early termination provisions are governed by Clause 27 and 28 of the MSA.

7. Disaster Recovery Appliance

The Disaster Recovery appliance is a local infrastructure device designed to support rapid virtualisation of protected systems.

Where deployed, the appliance may enable:

• Rapid system virtualisation
• Local restore capability
• Continuity operations during hardware failure events

Note: The appliance remains the property of Rockley Consulting Pty Ltd unless otherwise agreed in writing. Upon termination of services, the appliance must be returned in accordance with the terms of the MSA.

Note: Hardware warranty and replacement of the Disaster Recovery appliance may be subject to manufacturer warranty terms unless otherwise specified in the applicable Order Form.

8. Monitoring Scope

Unless otherwise stated within a service plan, monitoring is limited to:

• Backup job success
• Backup job failure alerts
• Backup infrastructure availability

The following items are outside ROCKAXIOM's monitoring scope and remain the Customer's responsibility:

• System performance monitoring (CPU, disk, RAM)
• Hardware health monitoring (SMART, RAID)
• Network performance and connectivity monitoring
• UPS and power monitoring
• POS application monitoring and uptime

Note: Refer to the Shared Responsibility Schedule for a complete breakdown of monitoring responsibilities between ROCKAXIOM, the Customer, and Third Party Providers.

9. Reporting

Reporting is available upon request unless explicitly included within the applicable service plan.

Reports may include:

• Backup activity summaries
• Incident response summaries
• Service activity reports

Note: Reporting is provided on request unless otherwise included within the selected service plan. Frequency and format of reports will be agreed between the parties.

10. Service Limits

Service features are subject to reasonable fair use. ROCKAXIOM may review excessive restoration activity or service usage and may recommend plan adjustments where usage materially exceeds typical service patterns.

ROCKAXIOM will provide reasonable written notice to the Customer before any plan adjustment is applied.

Backup services assume reasonable data volumes typical of hospitality environments. ROCKAXIOM may review unusually large backup datasets and may propose revised pricing where storage requirements materially exceed expected service parameters.

11. Plan Changes

Customers may upgrade service plans at any time. Upgrades take effect at the next billing cycle unless otherwise agreed.

Downgrades may be subject to minimum term commitments. Changes will be documented via a revised Order Form or written agreement between the parties.

12. Pricing

Pricing is defined in the applicable Order Form or Quote. Indicative pricing as at the document version date is set out below. All pricing is exclusive of GST.

12.1 Standard Plan Pricing

12.2 Optional Add-on Pricing

Note: Pricing is subject to change in accordance with Clause 33 of the MSA. Customers will receive 30 days written notice of any pricing changes.

13. Acceptance

This Schedule forms part of the ROCKAXIOM Master Services Agreement and is subject to the terms and conditions contained therein. Acceptance of this Schedule is recorded electronically through the ROCKAXIOM onboarding process.

ROCKAXIOM is a trading name of Rockley Consulting Pty Ltd | ABN 78 673 819 773 | Tasmania, Australia | rockaxiom.au

Document version: v1 2026.03.04